This isn't a slide deck. It's a working AI agent that handles payment inquiries, rewards questions, fraud reports, account management, and billing support for Credit One Bank cardmembers.
Ask it anything about payments, cash back rewards, fraud protection, account setup, or fees and billing. It has real knowledge, real workflows, and real guardrails.
Built around real cardmember scenarios that Credit One Bank's support team handles every day.
Guides cardmembers through payment options, AutoPay setup, due date questions, and late fee explanations with step-by-step instructions.
Explains rewards rates across card products, redemption process, sign-up bonus eligibility, and helps troubleshoot missing rewards.
Handles unauthorized transaction reports, lost/stolen card procedures, card freeze guidance, and phishing awareness with urgency.
Walks through card activation, online account setup, credit limit policies, paperless enrollment, and mobile app features.
Explains annual fees, interest rates, cash advance costs, foreign transaction fees, and helps cardmembers understand their statements.
Built-in PII protection, financial advice boundaries, and abusive language handling ensure every conversation stays safe and compliant.
This demo was built from scratch for Credit One Bank. Real logic for real scenarios.
Pulled Credit One Bank's card products, policies, fee structures, and support processes into the AI's knowledge base.
Created cardmember-specific workflows for payments, rewards, fraud, account management, and billing inquiries.
Configured PII protection, financial advice boundaries, and compliance-aware responses for a regulated financial environment.
Ran 250 simulated cardmember conversations across happy paths, edge cases, and adversarial scenarios at ~83% pass rate.
Connected to your actual cardmember data. Handling your real support volume. This sandbox is just the start.
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